Our Policy

Our policies form the foundation of a harmonious learning and working environment. Covering areas such as academic integrity, conduct, equal opportunity, privacy, safety, and research ethics, these policies reflect our commitment to creating a space where diversity is celebrated, and individuals can reach their full potential.

Select the policys below for more details.

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  • 1. Purpose

    Academic integrity is what is expected of the student with accurate literary values and educational honesty to achieve his academic success in general. In her essence, academic integrity is the heart of society and its basic building block and requires the credibility of people in their cooperation with team members, including community partners, medical officials, and senior positions.

    2. Scope

    This policy applies to all users using the website/platform.

    3. Roles and Responsibilities

    3.1 Trainers

    • Noura Ali Al Dawsari : I graduated with a bachelor's degree in computer science. I hold a certified local and international TOT certificate, and I have over 10 years of experience in various training fields.

    • Rabab Al-Haddad: : Highly qualified HRD specialist with 9 years’ experience in training, management, and leadership.

    • Haifa Sharyah: : Master of Educational of leadership , 7 years of experience in the field of developer training.

    3.2 Manager of Maximus Academy

    • Munirah Al Muhaylib: : More than 10 years of experience in leading project and entities.


    3.3 Employees

    • Employees are required to make themselves aware of this policy and the procedures in place.

    4. Header

    Forms of violation of training and academic integrity as a motive for plagiarism. There are many forms of conduct that violate the standards and principles of academic integrity, including, but not limited to, the following acts and behaviors:

    • Cheating: From the transfer of the work of others and the unauthorized use of any notes, information, and materials in academic examinations or other tasks assigned to the trainee.
    • Plagiarism/Plagiarism: Quoting the phrases and works of others, and unauthorized use of intellectual and literary blogs or any information in any academic test, without referring to them as a reference.
    • Misuse of Academic Aid: A trainee exploits the work of a colleague who provides him with academic assistance in good faith, such as being quoted from a special report drawn up by the trainee or from an old test, without informing him.

    Fraud Prevention Procedures

    1. Detecting the violator of the academic controls approved at Maximus Academy: The administration records all available Internet data used by the trainee to access the electronic systems and verifies the trainee's entry from a place other than the user from it, thus revealing the trainee who resorts to the offices to perform activities and duties instead of them.
    2. The copy and paste feature is prohibited on the portals of the semester work, and the examination of repeated semester work that is not based on personal efforts of the trainees and take the necessary action about it.

    Exams

    Interns who violate the rules of the exam, in particular the obligation of the academic secretariat, may be asked to withdraw from the training. Trainees who fail to follow the necessary instructions while taking an exam will be subject to disciplinary action an exam, trainees are not allowed to communicate with each other. They are not allowed to refer to any books or papers, without the express permission of the authorized official.

    Disciplinary Measures for Violation of Probation

    1. Internal investigation is conducted to verify the accusations and determine the severity of the violation.
    2. Trainees are summoned to express their perspective and explain the situation from their point of view.
    3. The penalty may involve losing the grades obtained in the test or the cancellation of the test.

    These procedures aim to maintain the integrity of the educational process and enhance adherence to the rules.

    Written Works

    The submission of any written work is the responsibility of the trainee. Interns must submit their work in person on time to the authorized official. Collaboration in the work of the program or in the completion of tasks is not permitted without the express permission of the authorized official. Interns should familiarize themselves with all systems involved in the available classroom and should also consult the authorized training and teaching officer regarding the preparation and submission of paperwork or research. Interns must obtain written permission from the authorized administrator before using the same research or other written work for more than one course. Interns who submit work without clear attribution will be subject to disciplinary action.

    Commitment to public morals and not practicing any irregular behavior. The Trainer must have no less than two years’ experience and hold a bachelor’s degree.

    Revision and Updates

    Effective Date: 4/12/2023

    This integrity policy will be reviewed periodically to ensure its effectiveness and relevance. Updates may be made as needed to align with changes in technology, legal requirements, and best practices.

  • Welcome to the Maximus Academy Privacy Policy

    This privacy policy will inform you of how we use your personal data, such as your name, email address and other contact information. We respect your right to privacy, and we are committed to protecting your personal data. This privacy policy applies to Maximus Academy data processing activities in relation to data collected when you use the Maximus Academy website.

    What is your personal data?

    Personal data is information that enables you to be identified. It includes things like your name, date of birth, and your email address.

    What personal data of yours do we have?

    We collect the following:

    • Name, address, and contact details
    • Father's name
    • Gender
    • Nationality
    • National ID number
    • Date of birth
    • Educational history
    • CV

    How do we get your personal data?

    We have this personal information because:

    • You may have provided it to us when you visited our website and created an account with us.
    • You may have provided us with personal information when using our services or considering using our services.

    Why can we use your data?

    There are a lot of laws about data. These laws say that we can only use your data if we have a good reason. Our good reasons are that:

    • Use of your data is necessary for us to achieve our legitimate interests.
    • You have indicated that we can use your personal data.
    • We require your personal data to provide you with our services, as we are obligated to do so by our terms and conditions.

    We will look after your data properly. We’ll always tell you if we need to use your data for any other reason.

    What do we use your data for?

    We use your data so that we can do the following:
    • To provide you with our services and to improve our website and service offering.
    • To improve our customer service.
    • To administer a contest, promotion, survey, or other site feature.
    • To send you periodic emails on various subjects, including marketing and advertisements.

  • Introduction

    It is the set of rights that protect human thought and creativity, including copyright and related rights, patents, trademarks, industrial models, plant varieties, and layout designs for integrated circuits.

    Content Rights:

    They include all rights without limitation, copyrights, and trademarks in the use of content, whether in audio, text, image, or in any form whatsoever. Any content published on the platform is exclusively owned by the platform. The content should not be copied or used in any form without the prior written consent from the rights holder.

    Commitment:

    The platform complies with the copyright policy by checking and investigating, and all trainers who offer training courses within the platform comply by pledging to follow the copyright policy and ensure that they have full intellectual property rights to the content they provide, and to refer to any external source or content that is not owned by them and to obtain the necessary licenses from the rights holders in the event of its inclusion within the program to preserve the rights of intellectual property.

    Managing the Intellectual Property Rights of the Content:

    • All educational content of any training program on the platform is reviewed and audited to ensure it is exclusively owned by the platform and the trainer.
    • The content is periodically and continuously audited to ensure that it is free of any violations of intellectual property rights.
    • Publishing any educational content within the platform is prohibited unless it passes through a regular and strict supervisory sequence to ensure the quality of the content and that it is free of any violations of intellectual property rights before its publication.
    • In case of any violation of intellectual property rights on the platform, the content will be immediately deleted and opened to an extensive investigation regarding the violation while taking all measures to prevent this error and violation from being repeated in the future. Cooperation is offered to the affected owners of property rights to help take the appropriate legal action in the event of damage.

    Use:

    • No person or entity has the right to use the content available on the platform for any commercial or non-commercial purposes or to copy, modify, publish, distribute, sell, or resell it in any way.
    • All users must abide by the policy’s terms, and the Academy has the right to take necessary action, including blocking users or deleting content in the case of non-compliance with this policy.
    • The platform and its owner reserve all other rights that are not explicitly mentioned in this policy and have the right to change this policy at any time without prior notice.

    Intellectual Property Policy

    1. Purpose

    The purpose of this Intellectual Property Policy is to establish guidelines and procedures for the creation, protection, and use of intellectual property at Maximus Academy. This policy aims to promote innovation, protect the rights of creators, and provide a framework for the responsible and ethical use of intellectual property.

    2. Scope

    This policy applies to all individuals associated with Maximus Academy, including but not limited to faculty, staff, trainees, contractors, and collaborators. It covers intellectual property created in the course of employment, academic activities, and collaborative projects.

    3. Ownership of Intellectual Property

    3.1 Faculty and Staff:

    • Intellectual property created by faculty and staff in the course of their employment at Maximus Academy, using academy resources, or within the scope of their duties, is considered the property of Maximus Academy.

    3.2 Trainees:

    • Trainees retain the intellectual property rights to works they create as part of their coursework. However, Maximus Academy may have certain rights to use and reproduce such works for educational purposes.

    3.3 Collaborative Works:

    • Collaborative works involving multiple contributors will be governed by agreements that specify the ownership and usage rights of each party.

    4. Protection of Intellectual Property

    4.1 Copyright:

    • Maximus Academy will take measures to protect the copyright of original works created by individuals associated with Maximus Academy, including educational materials, research publications, and software.

    4.2 Patents:

    • In the case of inventions, Maximus Academy may pursue patent protection when applicable. Inventors should disclose inventions promptly to Maximus Academy for evaluation.

    4.3 Trademarks:

    • Maximus Academy will protect its trademarks associated with its brand and services.

    5. Use of Intellectual Property

    5.1 Educational Use:

    • Maximus Academy has the right to use intellectual property for educational and research purposes. This may include the use of materials in courses, seminars, and workshops.

    5.2 Commercialization:

    • Commercialization of intellectual property created at Maximus Academy may be pursued through licensing agreements or other arrangements. Revenue generated from commercialization may be shared with creators as specified in agreements.

    6. Reporting and Disclosure

    6.1 Reporting Inventions:

    • Individuals associated with Maximus Academy are required to promptly disclose inventions to Maximus Academy for evaluation.

    6.2 Unauthorized Use:

    • Any unauthorized use of Maximus Academy's intellectual property or infringement by external parties should be reported to the designated intellectual property officer.

    7. Revision and Updates

    Effective Date: 4/12/2023

    This Intellectual Property Policy will be reviewed periodically to ensure its effectiveness and relevance. Updates may be made as needed to align with changes in technology, legal requirements, and best practices.

  • 1. Purpose

    The purpose of this Attendance Policy is to establish guidelines for maintaining consistent attendance and participation across all programs offered by Maximus Academy. Regular attendance is crucial for a successful learning experience and ensures that trainees receive the maximum benefit from their training.

    2. Scope

    This policy applies to all trainees enrolled in programs and courses offered by Maximus Academy. It covers both in-person and virtual attendance, as well as any hybrid learning models.

    3. Roles and Responsibilities

    3.1 Trainer

    • Trainers are responsible for clarifying the importance of submitting the attendance link after completing the session.
    • Trainers are to provide the attendance link and QR code at the end of the session.

    3.2 Trainee

    • Trainees are responsible for submitting the attendance form after completing the session.

    3.3 Administrative Assistant

    • Responsible for extracting the data from the database and uploading the attendance sheets on Max360.
    • Update and close the course.

    3.4 Training Manager

    • Responsible for the implementation of this policy and monitoring to ensure compliance.

    4. Attendance Process

    Virtual attendance is equivalent to regular attendance, in addition to indicating the minimum provision of synchronous attendance hours (not less than 25%) when providing training in the asynchronous electronic mode or blended learning for programs whose duration exceeds a month.

    Maximus Academy notes the importance of attendance at distance training courses, and it is treated as face-to-face attendance. From this standpoint, please follow the following:

    • To obtain a certificate of attendance for the course, the trainee must commit to attending no less than (75%) seventy-five percent of the hours scheduled for the training course.
    • Virtual attendance is equivalent to face-to-face attendance, in addition to indicating the minimum number of hours of simultaneous attendance (at least 25%).
    • The login name for the educational course must be identical to the name registered in the electronic registration system.
    • Please download the training package files to review them before the training course/workshop through the link to the educational material sent in the registration message via text messages.
    • The microphone must be closed during the class and not opened except for participation only, and then closed again.
    • For optimal use, please attend the course via computer.

    Logging Attendance:

    Trainees are responsible for accurately logging their attendance through the designated attendance tracking system. This includes both in-person sign-ins and virtual attendance confirmation.

    Virtual Attendance:

    For virtual sessions, trainees must log in on time and actively participate to be considered present. Various virtual attendance tracking tools may be utilized.

    Excused Absences

    Requests for excused absences (due to illness, emergencies, etc.) must be communicated to the designated point of contact in advance, if possible. Maximus Academy reserves the right to request supporting documentation.

    Minimum Attendance Requirements:

    • Trainees are expected to meet the minimum attendance requirements outlined in the course syllabus. Failure to meet these requirements may result in academic consequences, including but not limited to reduced grades or dismissal from the program.

    Makeup Sessions:

    Maximus Academy may provide options for makeup sessions or alternative learning opportunities for trainees who miss classes due to excused absences. Details will be communicated by the instructor or program coordinator.

    5. Troubleshooting

    5.1 Technical Issues

    In the case of technical issues preventing virtual attendance, trainees should promptly communicate with the technical support team. Press here

    5.2 Resolving Attendance Discrepancies:

    If there are discrepancies in attendance records, trainees should contact the program coordinator or instructor to address and resolve the issue.

    5.3 Appeals:

    Trainees may appeal attendance-related decisions. Appeals should be submitted in writing here

    • Receiving the appeal in regard.
    • Do the investigation internally.
    • Contact the trainee by E-mail.
      • If the appeal is correct, fix the matter.
      • If the appeal is wrong, close the complaint.

    6. Review Frequency

    The Attendance Policy of Maximus Academy is subject to periodic review to align with industry best practices, legal requirements, and the Maximus Academy's' evolving objectives. The policy will be reviewed at least annually by the Maximus Academy Department to assess its effectiveness and relevance.

    7. Stakeholder Feedback

    We value the input and feedback of our stakeholders, including trainers, trainees, and administrative staff. Input from these key stakeholders will be actively sought during the review process to ensure a comprehensive understanding of the practical implications of the attendance policy.

    8. Legal and Regulatory Compliance

    Maximus Academy is committed to staying in compliance with all relevant laws and regulations governing attendance policies. Any updates made to the policy will reflect changes in legislation and compliance requirements applicable to the global training landscape.

    9. Emerging Trends and Technologies

    In the rapidly evolving field of education and training, Maximus Academy acknowledges the importance of embracing emerging trends and technologies. The attendance policy will be updated to incorporate new methodologies, technologies, or tools that enhance the learning experience and better meet the needs of our diverse audience.

    10. Communication of Revisions

    Upon the completion of any revisions to the attendance policy, Maximus Academy will communicate the changes effectively to all stakeholders. This includes updating the policy documentation, notifying relevant parties via official channels, and conducting training sessions if necessary to ensure clear understanding and adherence.

    11. Continuous Improvement

    Maximus Academy is committed to the principle of continuous improvement. Feedback gathered during the review process and from day-to-day operations will be used to inform ongoing enhancements to the attendance policy, fostering a culture of adaptability and responsiveness.

    By regularly reviewing and updating our Attendance Policy, Maximus Academy aims to uphold the highest standards of transparency, fairness, and effectiveness in all aspects of our training programs.

    12. Revision and Updates

    Effective Date: 4/12/2023

    At Maximus Academy, we are committed to maintaining the highest standards in our attendance policy to ensure the optimal learning experience for all participants. To stay current and responsive to the evolving needs of our global community, we regularly review and update our attendance policy. This section outlines the procedures and considerations for any revisions made to the policy.

  • 1. Purpose

    The purpose of this policy is to establish guidelines for managing the intellectual property rights of content created, used, or distributed by Maximus Academy. This policy aims to define ownership, protection, and appropriate use of intellectual property to ensure compliance with applicable laws and promote a culture of respect for intellectual property rights.

    2. Scope

    This policy applies to all individuals, including but not limited to faculty, staff, students, contractors, and any other parties associated with Maximus Academy who create, use, or distribute content in any form.

    3. Roles and Responsibilities

    3.1 Faculty and Staff:

    • Content created by faculty and staff in the course of their employment at Maximus Academy is considered the intellectual property of the Maximus Academy.
    • Exceptions may be outlined in specific agreements, contracts, or policies.

    3.2 Users

    • Users retain the intellectual property rights to content they create as part of their coursework, subject to any agreements or policies to the contrary.

    4. Protection of Intellectual Property

    • Copyright: Maximus Academy will take measures to protect its intellectual property rights, including but not limited to registering copyrights for significant works.
    • Trademarks: Maximus Academy will protect its trademarks associated with its brand and services.

    5. Use of Intellectual Property

    • Permissions: Any use, reproduction, or distribution of Maximus Academy's intellectual property requires explicit permission, except where fair use or other legal exemptions apply.
    • Licensing: Maximus Academy may license its intellectual property to external parties under mutually agreed-upon terms and conditions.

    6. Reporting Violations:

    • Any suspected or actual violations of this policy should be reported to [Designated Contact Person] for investigation and resolution.

    7. Education and Awareness

    • Maximus Academy will provide education and awareness programs to inform faculty, staff, and students about intellectual property rights, policies, and best practices.

    Review Frequency: The Managing the Intellectual Property Rights of the Content Policy of Maximus Academy undergoes regular reviews, conducted at least annually by the Maximus Academy and Quality Team. These reviews aim to assess the policy's effectiveness in protecting intellectual property, ensuring compliance with relevant laws, and aligning with industry best practices.

    Legal and Regulatory Compliance:

    Maximus Academy is committed to maintaining compliance with all relevant intellectual property laws and regulations. Updates to the policy will reflect changes in legislation and compliance requirements applicable to the global training landscape.

    Emerging Trends in Intellectual Property:

    As the landscape of intellectual property evolves, the policy will be updated to address emerging trends, technologies, and legal precedents. Maximus Academy aims to stay at the forefront of industry practices to protect the rights of content creators and users.

    Communication of Revisions:

    Upon the completion of any revisions to the Managing the Intellectual Property Rights of the Content Policy, Maximus Academy will communicate the changes effectively to all stakeholders. This includes updating the policy documentation, notifying relevant parties via official channels, and providing training sessions, if necessary, to ensure awareness and understanding.

    Training and Awareness Programs:

    Maximus Academy is committed to educating stakeholders about the importance of intellectual property rights. Periodic training sessions and awareness programs will be conducted to inform content creators, trainers, and users about their rights and responsibilities under the policy.

    Continuous Improvement:

    Maximus Academy is dedicated to a culture of continuous improvement. Insights gathered during the review process and ongoing feedback mechanisms will inform proactive enhancements to the policy, ensuring that it remains robust, relevant, and aligned with Maximus Academy's commitment to intellectual property rights.

    By regularly reviewing and updating our Managing the Intellectual Property Rights of the Content Policy, Maximus Academy aims to uphold the highest standards of intellectual property protection while fostering an environment of innovation and knowledge-sharing.

    This policy will be reviewed periodically to ensure its effectiveness and relevance. Updates may be made as needed.

    Revision and Updates:

    Effective Date: 4/12/2023

    At Maximus Academy, we recognize the dynamic nature of intellectual property and the importance of staying abreast of evolving practices and legal requirements. This section outlines the procedures and considerations for revising and updating the Managing the Intellectual Property Rights of the Content Policy.

  • 1. Purpose

    The purpose of this Technical Support Policy is to outline the guidelines and procedures for providing technical support to users of Maximus Academy Services. This policy aims to ensure a consistent and effective approach to addressing technical issues and inquiries.

    2. Scope

    This policy applies to all parties providing technical support at Maximus Academy, namely:

    • Commercial center trainers on the educational platform for the purpose of providing training courses.
    • All trainees joining the team working on our platform.

    3. Roles and Responsibilities

    3.1 Users:

    • Users are responsible for reporting technical issues promptly and providing relevant details to assist in troubleshooting.

    3.2 Technical Support Team:

    • The Technical Support Team is responsible for diagnosing and resolving technical issues reported by users.
    • The team will provide assistance in a timely manner based on the severity of the issue.
    • If a resolution is not immediately possible, the team will provide regular updates to the user until the issue is resolved.

    3.3 IT Department:

    • The IT Department is responsible for maintaining the infrastructure and systems necessary for Maximus Academy services.
    • They will work closely with the Technical Support Team to address systemic issues and implement preventive measures.

    4. Contact Information with Timings

    4.1 Technical Support Hotline:

    4.2 Online Support Portal:

    • Users can log in to the Maximus Academy support portal for self-service options, knowledge base articles, and to submit support tickets.

    4.3 Emergency Support:

    • For critical issues outside regular support hours, users can contact the emergency support here.

    Review Frequency:

    The Technical Support Policy of Maximus Academy undergoes periodic reviews, conducted at least annually by the Maximus Academy and Quality Team. These reviews aim to assess the efficiency of our technical support procedures, identify areas for improvement, and align our support mechanisms with the evolving needs of our diverse user base.

    Emerging Technologies:

    As technology evolves, so do the tools and platforms used in our training programs. The Technical Support Policy will be updated to incorporate new technologies, methodologies, or tools that enhance the user experience and ensure seamless technical support in a dynamic digital environment.

    Legal and Regulatory Compliance:

    Maximus Academy is committed to maintaining compliance with all relevant laws and regulations governing technical support services. Updates to the policy will reflect changes in legislation and compliance requirements applicable to the global training landscape.

    Learning from Support Cases:

    Insights gained from technical support cases are valuable for identifying recurring issues and opportunities for improvement. The analysis of support cases contributes to the ongoing enhancement of Maximus Academy's technical support processes, ensuring a proactive and responsive approach to user needs.

    Communication of Revisions:

    Upon the completion of any revisions to the Technical Support Policy, Maximus Academy will communicate the changes effectively to all stakeholders. This includes updating the policy documentation, notifying relevant parties via official channels, and conducting training sessions, if necessary, to ensure awareness and understanding.

    Continuous Improvement:

    Maximus Academy is committed to a culture of continuous improvement. Insights gathered during the technical support process and ongoing feedback mechanisms will inform proactive enhancements to the Technical Support Policy, fostering a user-centric approach to technical assistance.

    By regularly reviewing and updating our Technical Support Policy, Maximus Academy aims to uphold the highest standards of technical excellence and responsiveness, ensuring a seamless learning experience for our global community.

    4.4 Revision and Updates

    Effective Date: 4/12/2023

    At Maximus Academy, we are committed to providing efficient and reliable technical support to our global community. To ensure the continued effectiveness and relevance of our Technical Support Policy, we conduct regular reviews and updates. This section outlines the procedures and considerations for revising and updating our technical support processes.

  • 1. Purpose

    The purpose of this Tuition Fees Policy is to outline the guidelines and procedures related to the assessment, payment, and management of tuition fees at Maximus Academy. This policy aims to provide transparency, fairness, and consistency in the administration of tuition fees across global operations.

    2. Scope

    This policy applies to all trainees enrolled in programs offered by Maximus Academy, including full-time, part-time, and online programs. It covers tuition fees and related charges assessed by Maximus Academy for academic and administrative services.

    3. Tuition Fees Structure

    3.1 Tuition Fees Schedule:

    Maximus Academy will maintain a published schedule of tuition fees for each program, outlining the applicable fees, payment deadlines, and any additional charges.

    3.2 Currency and Payment Methods:

    Tuition fees will be denominated in Saudi Riyals, and accepted payment methods such as credit cards and academy website and electronic pay will be updated and communicated with the trainees.

    3.3 Fee Adjustments:

    Maximus Academy reserves the right to adjust tuition fees based on factors such as inflation, changes in program offerings, or other operational considerations. Notice of fee adjustments will be provided to trainees in advance.

    4. Payment Process

    4.1 Payment Deadlines:

    Trainees are required to pay tuition fees by the specified deadlines outlined in the tuition fees schedule.

    4.2 Instalment Plans:

    Maximus Academy may offer instalment plans for tuition fees, and details of such plans will be communicated to trainees in advance.

    4.3 Late Payments:

    Late payments may be subject to penalties or interest charges, as outlined in the tuition fees schedule.

    4.4 Scholarships and Financial Aid:

    Maximus Academy may offer scholarships or financial aid programs. Eligibility criteria, application processes, and deadlines will be communicated separately.

    5. Refund Policy

    5.1 Withdrawal Refunds:

    Refunds for tuition fees will be provided based on Maximus Academy's withdrawal and refund policy. The policy will specify refund percentages based on the timing of the withdrawal.

    5.2 Program Cancellation:

    In the event that Maximus Academy cancels a program, trainees will be eligible for a full refund of tuition fees paid for the affected program.

    6. Communication and Transparency

    6.1 Communication of Fees:

    Maximus Academy will communicate tuition fees and related information to trainees through official communication channels, including the institute's website, emails, and official documents.

    6.2 Transparency:

    Maximus Academy is committed to transparency in its fee structure and will provide timely and accurate information regarding any changes to tuition fees.

    7. Revision and Updates

    Reviewed annually.

    8. Review Frequency

    The Tuition Fees Policy of Maximus Academy undergoes periodic reviews, conducted at least annually by the [Specify Department or Responsible Team]. These reviews aim to assess the fairness and competitiveness of our fee structure, consider economic factors, and align tuition fees with the value-added by Maximus Academy's training programs.

    9. Stakeholder Consultation

    We value input from our stakeholders, including trainees, trainers, and administrative staff. Maximus Academy actively seeks feedback during the review process to understand the financial aspects of our tuition fees policy and incorporate diverse perspectives in the decision-making process.

    10. Economic Considerations

    Changes in economic conditions, currency fluctuations, and other financial factors are considered during the review process. Adjustments to tuition fees may be made to ensure affordability and accessibility while maintaining the quality of our training programs.

    11. Legal and Regulatory Compliance

    Maximus Academy is committed to staying in compliance with all relevant laws and regulations governing tuition fees and financial transactions. Updates to the policy will reflect changes in legislation and compliance requirements applicable to the global training landscape.

    12. Communication of Fee Changes

    Upon the completion of any revisions to the Tuition Fees Policy, Maximus Academy will communicate the changes effectively to all stakeholders. This includes updating the policy documentation, notifying relevant parties via official channels, and providing clear communication on the reasons behind fee adjustments.

    13. Scholarships and Financial Aid

    Maximus Academy is dedicated to promoting access to education. The Tuition Fees Policy will be reviewed to assess the availability and effectiveness of scholarship and financial aid programs, ensuring that opportunities for financial support are maximized.

    14. Continuous Improvement

    Maximus Academy is committed to a culture of continuous improvement. Insights gathered during the review process and ongoing feedback mechanisms will inform proactive enhancements to the Tuition Fees Policy, maintaining a balance between affordability, accessibility, and the sustainability of our training programs.

    By regularly reviewing and updating our Tuition Fees Policy, Maximus Academy aims to uphold the highest standards of fairness, transparency, and accessibility in providing quality training to our global community.

  • The purpose of this User's Policy is to establish guidelines for the appropriate use of Maximus Academy's resources, facilities, and services. This policy aims to ensure a secure, efficient, and respectful environment for all users associated with Maximus Academy.

    2. Scope

    This policy applies to all individuals using Maximus Academy's resources, facilities, and services, including but not limited to trainees, faculty, staff, contractors, and visitors. Users are expected to adhere to this policy when utilizing Maximus Academy's physical and digital assets.

    3. Roles and Responsibilities

    3.1 Users:

    • Users are responsible for familiarizing themselves with and adhering to Maximus Academy's policies and procedures.
    • Users must respect the rights and privacy of others and use Maximus Academy's resources in a manner consistent with the Maximus Academy's values and goals.

    3.2 Faculty and Staff:

    • Faculty and staff are responsible for enforcing and promoting compliance with this policy within their respective areas of influence.
    • They are also responsible for providing guidance to users and reporting any violations to the appropriate authorities.

    3.3 IT Department:

    • The IT department is responsible for maintaining the security and functionality of digital resources and providing support for technical issues.
    • They will implement measures to safeguard user data and privacy.

    4. General Procedures

    4.1 Access Control:

    Access to Maximus Academy's facilities, systems, and data will be granted based on the principle of least privilege, ensuring that users have access only to the resources necessary for their roles.

    4.2 Data Security:

    Users must take measures to protect sensitive data and information. This includes using strong passwords, not sharing login credentials, and reporting any suspicious activities.

    4.3 Compliance with Laws and Policies:

    Users are required to comply with local and international laws, as well as Maximus Academy's policies and procedures, when using Maximus Academy resources.

    4.4 Reporting Violations:

    Users who observe, or suspect violations of this policy should report them promptly to the designated authority or contact person.

    4.5 Consequences of Violations:

    Violations of this policy may result in disciplinary actions, including but not limited to warnings, temporary suspension of access, or termination of access privileges.

    5. Revision and Updates

    Effective Date: 4/12/2023.

    6. Review Frequency

    The Users Guide Policy of Maximus Academy undergoes periodic reviews, conducted at least annually by the Maximus Academy Team. These reviews aim to assess the policy's relevance, clarity, and effectiveness in guiding users through our platforms and services.

    7. Technology and Platform Updates

    As our technology platforms and tools evolve, the User’s Guide Policy will be updated to reflect changes in functionality, features, and usage instructions. Keeping the guide aligned with technological advancements ensures users have accurate and up-to-date information.

    8. Legal and Regulatory Compliance

    Maximus Academy is committed to maintaining compliance with all relevant laws and regulations governing user guides and digital platforms. Updates to the policy will reflect changes in legislation and compliance requirements applicable to the global training landscape.

    9. Communication of Revisions

    Upon the completion of any revisions to the User’s Guide Policy, Maximus Academy will communicate the changes effectively to all users. This includes updating the policy documentation, notifying users via official channels, and providing supplementary materials or training sessions if necessary, to ensure clarity and understanding.

    10. User Training Programs

    Maximus Academy is committed to supporting users in their understanding of our platforms and services. Periodic training programs will be conducted to introduce users to updated features, new functionalities, and any changes in the User’s Guide Policy.

    11. Continuous Improvement

    Maximus Academy is dedicated to a culture of continuous improvement. Insights gathered during the review process and ongoing feedback mechanisms will inform proactive enhancements to the User’s Guide Policy, ensuring that it remains a valuable resource for users across our global community.

    By regularly reviewing and updating our Users Guide Policy, Maximus Academy aims to provide users with clear, accurate, and user-friendly guidance, fostering a positive and efficient experience on our platforms.

  • 1. Purpose

    The purpose of this Submit a Complaint Policy is to establish a transparent and accessible process for individuals associated with Maximus Academy to submit complaints, express concerns, or seek resolution for issues related to their experiences with the Maximus Academy's programs, services, or interactions.

    2. Scope

    This policy applies to all trainees, faculty, staff, contractors, and other individuals associated with Maximus Academy who wish to submit a complaint. It covers a wide range of concerns, including but not limited to academic matters, administrative issues, and interpersonal conflicts.

    3. Submission of Complaints

    3.1 How to Submit:

    Complaints can be submitted through Maximus Academy Website (https://Maximus Academy.maximusgulf.com), including online forms, email, or written documentation.

    3.2 Anonymous Complaints:

    Maximus Academy acknowledges that individuals may wish to submit complaints anonymously. While every effort will be made to investigate anonymous complaints, the ability to address and resolve issues may be limited without sufficient information.

    3.3 Timeframe:

    Complaints should be submitted as soon as possible after the occurrence of the incident but within a reasonable timeframe to facilitate effective resolution.

    4. Handling of Complaints

    4.1 Initial Review:

    Upon receipt of a complaint within personal information, Maximus Academy will conduct an initial review to determine the nature and severity of the issue.

    4.2 Designated Contact Person:

    A designated contact person or committee will be assigned to manage and investigate the complaint. Contact details will be made available to complainants.

    Providing Complaint Channels:

    The Maximus Academy should offer easy and clear means for its clients to file complaints, whether through phone, email, or forms on the website.

    Prompt Response:

    Responding within two days to the complaint to enhance the customer experience and demonstrate the Maximus Academy's commitment to resolving issues.

    Thorough Investigation:

    The Maximus Academy should conduct a detailed investigation to understand the aspects of the complaint and work towards a solution.

    Offering Compensation:

    In cases of proven errors or negligence, the Maximus Academy may provide compensation or a solution that meets the trainee’s needs, such as offering the course again.

    Service Improvement:

    The Maximus Academy should use complaints as an opportunity to improve its services or products.

    Documenting Complaints:

    Documenting all complaints to track trends and enhance processes.

    Effective Communication:

    Achieving effective communication with the customer throughout the issue resolution and confirming their satisfaction with the provided solution.

    Periodic Reporting:

    Periodic reports can be presented summarizing the volume of complaints and the steps taken to address them.

    These policies maintain customer satisfaction and contribute to building trust-based relationships between the Maximus Academy and its trainees.

    4.3 Confidentiality:

    Maximus Academy will treat all information related to complaints with confidentiality to the extent allowed by law. Information will only be disclosed to those who need to know for the purpose of investigation and resolution.

    4.4 Timely Resolution:

    Maximus Academy is committed to resolving complaints in a timely manner. The complainant will be informed of the progress and resolution within two working days.

    5. Appeals Process

    5.1 Dissatisfaction with Resolution:

    If the complainant is dissatisfied with the resolution, an appeals process will be available. Details on the appeals process will be provided to the complainant.

    6. Protection against Retaliation

    Maximus Academy prohibits retaliation against individuals who submit complaints in good faith. Any acts of retaliation will be subject to disciplinary action.

    7. Reporting Systemic Issues

    If a complaint reveals a systemic issue, Maximus Academy will take corrective action to address the root cause and prevent recurrence.

    Review Frequency:

    The Submitting a Complaint Policy of Maximus Academy is subject to periodic review, conducted at least annually by the Maximus Academy and Quality Team. This review aims to assess the effectiveness of the complaint resolution process, identify areas for improvement, and ensure alignment with the evolving needs and expectations of our global community.

    Legal and Regulatory Compliance:

    Maximus Academy is committed to maintaining compliance with all relevant laws and regulations pertaining to complaint handling. Updates to the policy will reflect changes in legislation and compliance requirements applicable to the global training landscape.

    Learning from Complaints:

    The feedback received through the complaint submission process is valuable for identifying systemic issues and opportunities for improvement. Insights gained from individual complaints contribute to the continuous improvement of Maximus Academy's operations, services, and policies.

    Communication of Revisions:

    Upon the completion of any revisions to the Submitting a Complaint Policy, Maximus Academy will communicate the changes effectively to all stakeholders. This includes updating the policy documentation, notifying relevant parties via official channels, and conducting awareness sessions, if necessary, to ensure clarity and understanding.

    Continuous Improvement:

    Maximus Academy is committed to a culture of continuous improvement. Insights gathered during the complaint resolution process and ongoing feedback mechanisms will inform proactive enhancements to the Submitting a Complaint Policy, ensuring its effectiveness and alignment with Maximus Academy's commitment to excellence.

    By regularly reviewing and updating our complaint submission policy, Maximus Academy aims to uphold the highest standards of responsiveness, fairness, and transparency in addressing concerns within our global training community.

    8. Revision and Updates

    Effective Date: 4/12/2023

    This policy will be reviewed periodically to ensure its effectiveness and relevance. Updates may be made to improve the complaint resolution process.

    At Maximus Academy, we are dedicated to maintaining a responsive and effective system for addressing complaints. The Submitting a Complaint Policy is subject to regular review to ensure its relevance, fairness, and efficiency. This section outlines the procedures and considerations for revising and updating the complaint submission process.

  • 1. Purpose

    The purpose of this policy is to establish a framework for the verification of the beneficiary’s identity within Maximus Academy's global operations. This policy aims to ensure the security, accuracy, and privacy of beneficiary information and to comply with relevant laws and regulations.

    2. Scope

    This policy applies to all processes and systems within Maximus Academy that involve the verification of the beneficiary's identity. This includes, but is not limited to, enrollment in programs, access to online platforms, and participation in any services provided by Maximus Academy.

    3. Roles and Responsibilities

    3.1 Trainees:

    • Trainees are responsible for providing accurate and up-to-date information during the identity verification process.
    • Trainees must comply with Maximus Academy's identity verification procedures as outlined in this policy.

    3.2 Maximus Academy Staff and Administrators:

    • Maximus Academy staff and administrators are responsible for implementing and enforcing the identity verification procedures.
    • Staff will undergo training to understand and adhere to the policies and procedures related to beneficiary identity verification.

    3.3 IT Department:

    • The IT department is responsible for maintaining the security of systems and databases used in the identity verification process.
    • They will implement technical measures to protect beneficiary information and prevent unauthorized access.

    4. Procedure Header

    4.1 Identity Documentation:

    Trainees may be required to provide official government-issued identification documents for identity verification.

    4.2 Biometric Verification

    In certain cases, Maximus Academy may implement biometric verification methods to enhance the accuracy and security of the identity verification process.

    4.3 Remote Identity Verification:

    For online programs and services, Maximus Academy will implement secure and reliable remote identity verification methods to ensure the authenticity of Trainees.

    4.4 Data Protection:

    Beneficiary information collected during the identity verification process will be treated with the utmost confidentiality and in compliance with applicable data protection laws.

    5. Troubleshooting

    5.1 Support Contact:

    Trainees experiencing issues with the identity verification process should contact us for assistance.

    5.2 Appeals Process

    An appeals process will be established to address cases where Trainees dispute the results of the identity verification process. Appeals should be submitted in writing to info@maximusacademy.com

    Appeals Process:

    • Receiving the appeal in regard.
    • Do the investigation internally.
    • Contact the trainee by E-mail.
      • If the appeal is correct, fix the matter.
      • If the appeal is wrong, close the complaint.

    Revision and Updates

    Effective Date: 4/12/2023

    This Mechanism and Systems for Verifying the beneficiary’s ID will be reviewed periodically to ensure its effectiveness and relevance. Updates may be made as needed to align with changes in technology, legal requirements, and best practices.

  • The Maximus Academy works on the accuracy and integrity of trainees’ data and information and uses technical procedures to ensure the accuracy of data and information. The trainee is required to have his data match the basic data and it cannot be modified later except by communicating with the trainees’ management at the Maximus Academy. Trainees must also provide data contact (mobile number and email) where the user is verified through an authentication message, when registering, re-entering, or receiving electronic documents issued by the electronic platform.

    Also, when there is an incorrect login, the account is suspended, and it can be dealt with technically and legally to protect users’ accounts and information. In the event of a login or login attempt characterized by plagiarism, theft, fraud, or technical forgery, Maximus Academy’s management may close or suspend the account and data and take legal measures and means. And technology to deal in accordance with rules and regulations, and hold the cause, beneficiary, and user accountable.

    To contact the technical support team in the event of changing the mobile number or registered email (info@maximusacademy.com)

  • Provides a mechanism to measure the level of satisfaction of beneficiaries (trainers and trainees) with the provision of programs in electronic training mode.

    The level of beneficiary satisfaction is measured through an electronic link that is sent to the trainees and trainers at the end of each course, with the aim of identifying the trainees’ satisfaction with the training programs, trainers, and proposals that can contribute to the effectiveness of the performance of the courses offered through the website.

    Knowing the opinion of the beneficiaries of the site’s services and the courses provided, and their comments and suggestions, contributes to making the appropriate decision at the right time from the site’s management and contributes to developing the e-learning process.

    Mechanism for measuring the level of beneficiary satisfaction:

    • User satisfaction is measured by sending questionnaires after the training course provided.
    • Sending questionnaires to the trainer and trainee after measuring the level of satisfaction with the courses, including some questions related to the training mechanism, method, trainer, and others.
    • Based on the results of the satisfaction level, decisions are made to improve and develop the training courses and services provided through the website through:
      • Satisfaction measurement tool (student/trainee)
        • Dear (student/trainee), we hope you fill out this form to measure your satisfaction with the training course and the service provided. ( Link)
      • A tool to measure (trainer’s) satisfaction
        • Dear (Trainer), we hope you fill out this form to measure your satisfaction with the training course and the service provided.( Link)

  • Technology Usage:

    Trainers undergo a 15-hour training to acquire basic concepts related to technology and its applications in education. By the end of the training, trainers are expected to:
    • Conduct training on the Big Blue Button program
    • Train on asking questions during live broadcasts.
    • Train on screen sharing and uploading PowerPoint files.
    • Train on using tools such as live broadcast recording, camera, microphone, raising hand, chat writing, and chat entry.

    E-content Development:

    Trainers undergo a 15-hour training on designing and developing e-content using various computer applications, followed by its publication and presentation to students. Trainers learn to provide multiple learning resources and interactive media options according to each student's needs, synchronously or asynchronously, using Learning Management Systems and Educational Content Management Systems.

    Teaching Skills:

    Our trainers receive training to acquire teaching skills in the following stages: Design Stage, which includes:
    • Developing a comprehensive material description
    • Mastering the skill of designing e-learning content.
    • Mastering the subject matter and using appropriate e-learning tools.
    • Mastering the skill of varying teaching methods and encouraging teamwork and research for answers..
    • Designing content according to the supervising entity's requirements
    • Updating e-learning content while considering individual differences among students.

    Administrative System Stage, which includes:

    • Ensuring electronic attendance monitoring.
    • Ensuring student engagement in the educational process
    • Monitoring students' progress, achievements, and understanding of the material.
    • Continuous and fair assessment