Terms & Conditions

Terms and Conditions
These Terms and Conditions (hereafter “Terms”) are entered into by and between Maximus Gulf Co Limited, a company registered in Saudi Arabia under CR number 1010374556, with its registered address at6257 King Abdulaziz Road, Al Rabie, Riyadh 13316 Saudi Arabia including our subsidiary Maximus Academy Training Company(hereinafter referred to as ‘the Company,’ ‘we,’ or ‘us’).

These Terms govern your use of our website, online platform, and enrollment in our courses, whether online or in-person. By accessing our services or purchasing a course, you agree to these Terms.

Maximus may, from time to time, make modifications, improvements, corrections and/or changes to this site and these Terms. It is your responsibility to refer to the Terms whenever you access the website. Every time you access the website you agree to be bound by the Terms, the Maximus Privacy Notice and Acceptable Use Policy as varied or amended from time to time.
Courses offered
We offer both online and classroom-based courses.

• Online Courses: Accessible via our e-learning platform.
• Classroom-Based Courses: Conducted at our training centers or partner locations.

Course schedules and availability may change due to operational reasons.

Maximus is an approved TVTC (Technical & Vocational Training Corporation) training center.

All Maximus courses are accredited either by TVTC or alternate external professional certification bodies, depending on the type of qualification or the sector that the qualification relates to.

Enrollment and payment
Registration

• Customers must provide accurate personal details during registration.
• Individuals under 18 years of age are not permitted to purchase Maximus training courses.

Payment

• Payments can be made viaMada, Visa, Mastercard, American Express, SADAD Bill.
• All prices are in Saudi Riyals (SAR) and are inclusive of15% value-added tax (VAT).
• Full payment is required to confirm enrollment.

Confirmation

• Purchase is confirmed upon receipt of payment and issuance of a confirmation email.

E-Invoicing

For each purchase made through our website, the Company will issue an electronic invoice in Arabic in accordance with applicable Saudi tax and e-invoicing regulations.

Such invoices will specify the training course purchased, the date of purchase, and the total price inclusive of VAT.

Should you not be satisfied with your purchase, please refer to our Complaints Policy for more information.

Cancellation and rescheduling policy
Cancellation or rescheduling must be requested and agreed in written form.

Rescheduling by the customer

Online courses

• Customers may request to reschedule to another session if prior notice is given at least 24 hours before the course start time.
• Rescheduling is subject to seat availability.
• Rescheduling is only permitted a maximum of 3 times within a 6-month period.

Face to face classroom

• Customers may request to reschedule face to face classroom training a minimum of 7 days before the course start date.
• Rescheduling is only permitted a maximum of 3 times within a 6-month period.

Cancellation or rescheduling by Maximus

• Maximus reserves the right to cancel or reschedule an event at any time.
• A 100% refund shall be applicable if Maximus is required to cancel an event.
• If Maximus is required to reschedule an event the customer will receive an email confirmation of re-booking. The event will be rescheduled within 90 days.
• The cancellation or rescheduling of an event does not entitle the customer to compensation for indirect or consequential losses; this does not affect any
  statutory rights to cancel or obtain a refund to the extent required by the applicable law.

No-show by customer

Failure to attend by a customer without prior rescheduling will result in no refund.
Refund Policy

Online Bookings

• Customers may request a refund directly through their online account. To do so, log in to your account and navigate to the My programs section. Click ‘Request Refund’ against the appropriate program. A refund may only be requested within 7 days of purchase if a learner has not accessed course materials or attended any live sessions.
• Company representatives can request a refund directly through their online account. To do so, log in and navigate to the Programs section displaying all purchased programs. Click ‘Request Refund’ against the appropriate program and select the individual coupon/s requiring a refund. A refund may only be requested within 7 days of purchase if the coupon is not yet redeemed by the learner.

Offline Bookings

To request a refund for any offline booking please call our contact center on 9200 31313.

Refund Process

• Maximus will process refunds using the same method as the original payment, considering that credit card surcharges and banking transfer fees are non-refundable.
• Transaction or bank fees may be deducted depending on the payment provider.
• Refunds will be issued within 14 calendar days of approval; actual receipt may depend on the payment provider’s processes.
• Maximus reserves the right to update its refund policy at any time without prior notice.

Exceptions

In cases of exceptional circumstances (medical emergencies, government restrictions, or force majeure), refunds or credits may be considered on a case-by-case basis.

Dispute Refunds
Refunds may also be issued in the following cases, even if standard deadlines have passed.

Course Quality or Delivery Issues

• Platform malfunctions preventing access to online sessions.
• Instructor fails to deliver scheduled courses or workshops.
• Course materials differ significantly from advertised syllabus.

Misrepresentation or Advertising Issues

• Course features, content, or accreditation not provided as advertised.
• Hidden fees not disclosed at time of purchase.

Payment & Transaction Disputes

• Double billing, failed transactions, or payment not processed.

Health, Safety, or Legal Restrictions

• Academy cancels or postpones sessions due to government restrictions, safety concerns, or force majeure events.

Accreditation or Certification Issues

• Completion of course without receiving promised accreditation or certificate.

Dispute-based refunds are reviewed on a case-by-case basis. Customers must provide supporting documentation where applicable.

Code of Conduct
To promote and maintain academic integrity, our customers must adhere to our Code of Conduct.

• heating: Cheating is defined as any behavior that misrepresents a student’s work as their own. This includes, but is not limited to, plagiarism, fabrication, and unauthorized collaboration.
• Plagiarism: Plagiarism is the act of using someone else’s words, ideas, or data without giving them proper credit. This includes, but is not limited to, using someone else’s work without citation, paraphrasing without proper citation, and submitting work that has been purchased or downloaded from the internet.
• Harassment, plagiarism or cheating may result in expulsion without refund.
• Login credentials received from Maximus for online attendance at training events are for the customer’s own use and must not be shared with anyone else.
• The customer is obliged to comply with our policy of confirming identity when attending any of our learning programs, whether in person or online.
• The customer is required to cooperate with our representatives in a manner that preserves our right to provide services appropriately.
• The customer must act respectfully towards instructors and other course participants.
• Maximus reserves the right to record our learning sessions to ensure quality assurance and to use them for internal purposes only.
• Customers must confirm to and comply with the Health and Safety Policy and Procedures as laid down by Maximus or its partner organizations, when the course is delivered in external premises.

Certified Trainer Standards

• All Maximus trainers hold professional trainer certifications.
• All certified trainers shall professionally conduct themselves, upholding the highest standards of ethical conduct and integrity. They shall demonstrate punctuality, preparedness, and a commitment to quality instruction.
• All certified trainers shall recognize each learner’s unique needs and learning styles. They shall adapt their instructional approaches and provide individualized support to address the specific learning requirements of learners, ensuring their engagement and progress.
• All certified trainers shall communicate with learners respectfully, fostering an environment of trust and open dialogue. They shall actively listen to learners’ perspectives, validate their experiences, and respond to their questions and concerns promptly and respectfully.
• All trainers shall treat all learners fairly and equally, regardless of their background, gender, race, or other characteristics. They shall create an inclusive learning environment that values diversity and promotes equal opportunities for all learners to thrive and succeed.
• Maximus reserves the right to change trainers for in-person delivery at last minute should scheduling require this.
• In-person delivery locations will be selected by Maximus and will comply with Saudi building and safety regulations. Suitable venues will be selected based on customer requirements as well as Maximus own internal quality standards.

Intellectual Property

• All course content, including videos, PDFs, presentations, and assessments, are the property of Maximus Academy.
• Customers may not reproduce, distribute, or sell course materials without prior written permission.

Our Code of Ethics

Integrity and Collaboration

• Maximus Academy and all associated personnel will collaborate transparently with all certification bodies with which it partners.

Quality Assurance

• Maximus Academy shall maintain the highest quality standards in delivering education and training programs, ensuring they meet or exceed industry standards.

Compliance with Standards and Guidelines

• Maximus Academy shall adhere to the established standards, guidelines, and policies set forth by all certification bodies with which it partners and shall ensure compliance with all relevant laws and regulations governing their operations and certifications.

Liability

Maximus Academy is not liable for:

• Loss or damage of personal devices used for online courses.
• Circumstances beyond our control (technical issues, internet outages, natural disasters).

Our maximum liability is limited to the course fee paid.

Customer Support
We are committed to providing timely and effective support to all our customers.

Our Support team is available Sunday to Thursday 8amto 4:30pm(KSA time)to assist with general inquiries, technical issues, and course-related support.

Response time

We aim to respond to:

• Technical issues within 4 business hours
• General inquiries, including course related support within 1 business day
• Complaints or disputes within 10business days

If your concern requires further review, it will be promptly escalated to our management team.

Raising a customer support request
You can raise a request by navigating to the “Contact us” page.

Please select “Technical support”, “General Query” or “Complaint” from the “Request type” field and add all other data to the form and click “Submit”.

Technical support If you raise a technical support request outside of a business working day hours, the request will be managed on the next available business working day.

Our customers are important to us, and we will always endeavor to fix issues quickly as possible and in the least possible time.

Services covered by technical support

• Website errors or issues
• Creating login account issue
• Unable to access your account
• Password reset
• Cannot add item(s) to cart
• Unable to place an order or make a payment
• Cannot complete the refund or cancellation process
• Delete your account

Technical requirements for participation in online courses

The company is not responsible if a learner’s personal equipment, connection, or configuration prevents them from accessing or completing a course

General inquiries

For any other inquiries such as course details, course schedules, enrollment, venue information or certificates raise a “General Query” request.

Complaints Policy

At Maximus we strive to provide high-quality products and services to our customers. However, we understand that there may be times when you may have concerns or complaints.

In the event of a complaint, we will investigate the issue promptly and aim to respond within10business days. If a longer period is required for resolution or a complaint or dispute requires internal escalation to our management team, a member of our support team will remain in contact until a response is provided.

Should a complaint remain unresolved, you may contact the Ministry of Commerce e-commerce platform in accordance with Saudi consumer protection regulations.

Your satisfaction is our priority, and we continuously improve our support services based on your feedback

Privacy
We collect and process personal data in accordance with applicable laws and regulations of the Kingdom of Saudi Arabia. All personal information provided by users is handled securely and used only for the purposes of delivering our services and improving customer experience.

Your personal data will be collected, stored, and processed as described in our Privacy Notice, which forms an integral part of these Terms. By using our website or registering for our services, you consent to the collection and use of your information in accordance with that policy.

Governing Law and Dispute Resolution

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of the Kingdom of Saudi Arabia.

Scope
The dispute resolution provisions in this section apply to any dispute, controversy, or claim arising out of or relating to:

• these Terms;
• the use of our website, platform, or services; and
• any related policies that are incorporated by reference (including the Privacy Notice and Acceptable Use Policy)

Mandatory Arbitration

Except as expressly provided below, any dispute, controversy, or claim between you and the Company arising out of or relating to the matters described above shall be finally resolved by arbitration under the Rules of Arbitration of the Saudi Center for Commercial Arbitration (SCCA), which rules are deemed to be incorporated by reference into this clause.

• The seat (place) of arbitration shall be Riyadh, Kingdom of Saudi Arabia.
• The language of the arbitration shall be Arabic. The arbitral tribunal may permit the use of English for evidence and submissions; in the event of any inconsistency, the Arabic version of any award shall prevail.
• The tribunal shall consist of one arbitrator, appointed in accordance with the SCCA Rules

The arbitral award shall be final and binding on the parties and may be enforced in any court of competent jurisdiction.

Notwithstanding the foregoing, the Company may, at its sole discretion, bring any claim for:(i) recovery of unpaid fees or charges;(ii) protection of its intellectual property rights; or(iii) urgent injunctive or conservatory relief, directly before the competent courts of Riyadh, Kingdom of Saudi Arabia, without first resorting to arbitration.

Governing Language

These Terms may be made available in Arabic and English. In the event of any inconsistency between the two versions, the Arabic version shall prevail to the extent of the inconsistency.

Policy Amendments

This policy was published on 10 November 2025.

We reserve the right to update these Terms at any time.