-
10 Hours -
30 Seats -
Online -
Technical
Schedules of Program
- Overview
- Accredited By
Overview
Program Overview
Case management is a fundamental practice within many nonprofit organisations that deliver services directly to individuals and communities. Effective case management ensures that beneficiaries receive appropriate support, their progress is monitored, and services are delivered in a structured and coordinated way.
The Case Management Program provides participants with a comprehensive understanding of the processes and practices involved in managing beneficiary cases in nonprofit organisations. The programme explores the different stages of case management, including case identification, assessment, planning, monitoring, and evaluation.
Participants will learn how to organise and manage beneficiary cases systematically while ensuring that services are tailored to individual needs. The programme also introduces tools for tracking case progress, conducting regular case reviews, and measuring outcomes through performance indicators.
By strengthening case management practices, nonprofit professionals can improve service quality, ensure consistent follow-up, and enhance the overall effectiveness of their programmes.
What You’ll Learn
- Understand the stages and structure of case management in nonprofit organisations
- Apply systematic approaches to managing beneficiary cases
- Monitor beneficiary progress and service delivery
- Segment and classify cases according to beneficiary needs
- Conduct structured case reviews and follow-up processes
- Apply performance indicators to measure case outcomes
- Strengthen accountability and consistency in service delivery
- Improve the effectiveness of beneficiary support programmes
Topics Covered
Foundations of Case Management
• Introduction to case management in nonprofit organisations
• The purpose and importance of case management
• Stages of the case management process
Case Planning and Segmentation
• Classifying and segmenting beneficiary groups
• Developing case plans based on individual needs
• Coordinating services and support interventions
Case Monitoring and Review
• Conducting regular case reviews
• Monitoring case progress and beneficiary outcomes
• Updating case records and documentation
Performance Management in Case Management
• Understanding performance expectations and service targets
• Key Performance Indicators (KPIs) and performance drivers
• Improving service delivery through structured case management
Outcomes for Participants
• Apply structured case management practices in nonprofit organisations
• Manage beneficiary cases effectively and consistently
• Monitor progress and evaluate case outcomes
• Conduct case reviews and ensure appropriate follow-up
• Use performance indicators to improve service delivery
• Strengthen the effectiveness and accountability of beneficiary support programmes
Who This Course Is For
• Case managers and programme coordinators in nonprofit organisations
• Social workers and professionals supporting beneficiaries
• Staff responsible for programme monitoring and service delivery
• Professionals working in community development programmes
• Individuals seeking to develop practical case management skills
No prior case management experience is required.
Course Format
• Total duration: 10 hours | 2 Training Days
• Instructor-led training
• Interactive learning sessions and practical exercises
• Real-world nonprofit case management scenarios
Application Method
-
Step 1
Create your Maximus Academy account.
This gives you access to course information, registration tools, and HRDF-funded enrollment options.
-
Step 2
Register for the training program.
Choose your cohort, complete your details, and secure your place in the next course
Accredited By
This programme is recognised and accredited by:
- TVTC (Saudi Arabia)
Enroll Now
Supports Career Progression
- Job seekers looking to strengthen employability
- Professionals seeking to advance or pivot their careers
- Businesses supporting staff learning and development
